• 10 CIO Predictions: 2020-2025

    I feel pretty good about my CIO predictions for 2019. Looking back, I believe all the key areas were all in the spotlight this year in one form or other. So, feeling a bit more confident for my next crystal ball thoughts, I thought I’d look ahead to the next five years.

    Here are my 10 CIO predictions for 2020-2025:

    1. AI & the Turing Test

    Artificial intelligence (AI) will pass the Turing Test, meaning AI will match or exceed human intelligence in many areas. However, since many vendors claim they can integrate AI into their products and services, we’ll have to “kiss a lot of frogs” before finding our prince or princess.

    2. The Rise of the Developer

    Developers will move to the center of the business, enabling modern app-based innovations to drive business transformation. On a related note, IT will drive app-driven digital transformation, and IT job descriptions will match R&D and engineering such as app development.

    3. 5G-Fueled Innovation

    5G networks will unleash multi-gigabit connection speeds for mobile phones. This will push enterprises toward thinking mobile first or mobile only. And because most us use mobile more than other device, this will create tremendous user satisfaction.

    4. Spotlight on the Edge

    Edge computing will complement data centers and cloud platforms to deliver new customer experiences and enable new applications and use cases. Domain expertise (not technology) will be the roadblock for IoT and edge applications. In other words, the technology is the easy part. How we apply it to an industry or use case takes more work. Hence, I expect startups to drive growth in this area.

    5. CIOs & Revenue Generation

    CIOs will become increasingly more responsible for enabling revenue generation. This has already been happening for the past few years. Over the next five years, I believe this trend will gain momentum.

    6. CIOs: The Guardians of Trust and Reputation

    As our businesses become more tech driven, companies are increasingly opening themselves up to cyberattacks and customer data loss. In this landscape, the Office of the CIO will become the new guardians of corporate trust and reputation to build and protect customer relationships, including:

    • Data privacy.
    • Cybersecurity.
    • Digital user experience.
    • Regulatory compliance.

    However, we’ll need to earn this designation daily.

    Getting to Perfect Security

    7. IT Drives Digital DNA

    As IT leaders, we know what it means to walk in our customers’ shoes. Over the next few years, CIOs and IT organizations will move beyond the IT stack to greatly influence the product design and development function. The IT team in most companies will evolve into the digital organization building their own unique digital DNA. We’ll become the voice of the customer to educate companies about how their customers would discover, learn, try and buy products and services.

    8. Leaps in Digital Employee Experience

    Digital employee experience will become a huge differentiator to attract and retain talent. This trend is quickly picking up speed. While free food, open offices and pool tables are talked about as differentiators, employees simply want to have the right tools, policies and processes to get their job done.

    IT is now collaborating with business partners like HR and sales to improve digital experiences across the employee lifecycle, from recruiting to retirement. Even more so over the next half-decade, employee digital experience will be treated with the same priority as our external customers’ experience.

    9. Cloud Priorities Shift

    So far, enterprises adopt cloud primarily for disaster recovery or to build new apps. Now, they will pivot to leveraging innovations like Kubernetes and multi-cloud solutions to modernize core business apps and processes.

    How to Be Successful in a Multi-Cloud World

    Experts say there are four phases of multi-cloud success.

    10. Multi-enterprise Blockchain Collaboration

    Blockchain will facilitate greater transparency and push cross-industry collaboration. Increasingly, this will be a way to fix data integrity issues across multiple corporations—an emerging issue blockchain is solving by enabling trust in transactions in new ways.

    My Personal Tech Request for 2020-2025

    (This is less of a prediction and more of a feature request!)

    We will see the rise of digital assistants for gym equipment, so we spend less time setting the machines up and more time exercising.

    What do you think? Do these predictions line up with your expectations for the next five years? Share your thoughts and predictions with me @baskiyer.

    Forbes Insights – The CIO Of 2025: Driving Fundamental Enterprise Change

    Eighty-eight percent of CIOs expect to be responsible for revenue generation within the next year.

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